FAQ
This Web site is for general information only, and is not a substitute for the expert advice of an eye doctor. Call 1-800-TWO-PAIR to schedule an appointment with a doctor of optometry.How do I order replacement contact lenses from bestcontacts.com?
Can I call to place my order?
What if I don't know my prescription?
Why does my prescription need to be verified?
Is it necessary for contact lens wearers to have regular eye examinations?
Can an eyeglass prescription be used for a contact lens prescription?
Do I have to get an eye exam first? What if I already have a prescription?
Can I order a different brand of contact lenses than my doctor prescribed?
Can I order colored lenses if my prescription is for clear lenses?
Can I purchase colored contact lenses if I don’t have a prescription?
What if I don't see my contact lenses on this site?
Can I receive replacement lenses on an automatic basis?
What are your shipping methods and charges?
What is your return policy?
What if I receive a defective lens?
Where do I send my returns?
Is it safe to use my credit card online?
What is your privacy policy?
How do I order replacement contact lenses from bestcontacts.com?
Ordering is simple. Click on the contact lenses tab and you will automatically be taken step by step through the buying process.
* You can order on-line with our secure order form or you can call our toll free number 1-800-999-4758.
* If your eyes were examined at one of our America’s Best store locations you can select the location from our drop down list and we will verify your prescription with the store.
* If your eyes were not examined at one of our America’s Best store locations, please have your Doctor’s name, address and phone number available for us to contact them to verify your prescription.
* If you have a copy of your prescription please fax to 1-856-663-0164.
* Current valid prescription required.
Can I call to place my order?
Yes. You can place your order by calling 1-800-999-4758. Your order will be processed promptly and shipped to you directly after prescription has been verified.
What if I don't know my prescription?
We will gladly obtain it for you. Please provide us with your doctor's name and phone number when prompted.
Why does my prescription need to be verified?
BestContacts.com(SM) and America's Best Contacts & Eyeglasses(SM) are committed to the health of your eyes. As a lens replacement center, we are only able to provide you lenses from a current, valid prescription by an eye care professional and that you are currently wearing successfully. Verification of contact lens prescriptions and EyeCare Club(SM) membership is completed prior to shipping to ensure savings, help maintain excellent eye health, and comply with the Fairness to Contact Lens Consumers Act. This law requires that optometrists and ophthalmologists give patients a copy of their prescriptions after a fitting and verify those prescriptions to any third party designated by the patient, such as an online lens seller. This protects patients by ensuring that their prescriptions are current and valid.
Is it necessary for contact lens wearers to have regular eye examinations?
Yes. Contact lens prescriptions have varied expiration dates due to state regulations, doctor preference, and health concerns. A regular eye examination is recommended to check your prescription and to evaluate the health of your eyes. Many eye diseases have no apparent symptoms until significant damage has already occurred. Early diagnosis and treatment are important for keeping your good vision and possibly preventing permanent vision loss.
Can an eyeglass prescription be used for a contact lens prescription?
No. Eyeglass prescriptions and contact lens prescriptions differ. Eyeglass prescriptions differ in that they do not provide the necessary parameters needed to properly prescribe contact lenses. You must be fitted for contact lenses and the prescription will include contact lens brand name, base curve, and diameter that are not components of an eyeglass prescription.
Do I have to get an eye exam first? What if I already have a prescription?
We make things easy for you at America's Best. Sure you can use your own prescription; you don't need to see one of the independent Doctors of Optometry at America's Best to order contacts. However, you do need a valid prescription to purchase contact lenses. Please fax us a copy of your prescription at 1-856-663-0164.
But remember, at America's Best locations, an exam for eyeglases is just $39 and a contact lens exam is $69. So, why not get an eye exam, just to make sure that your vision hasn't changed? Call 1-800-TWO-PAIR to learn about special offers at your nearest location.
Call or stop in -- one of our Opticians will be happy to explain all the services we have to offer.
Can I order a different brand of contact lenses than my doctor prescribed?
No. We can only provide you with the brand of contact lenses as prescribed by your doctor. If you wish to order a different brand of contact lens you must see your doctor to be fitted for the new lens which you have worn successfully. Then you may submit to us the new prescription written for the new brand of contact lenses.
Can I order colored lenses if my prescription is for clear lenses?
We can only provide you with the brand of contact lenses as prescribed by your doctor. If you wish to order a brand of colored contact lenses you must see your doctor to be fitted for the new lens, then provide us with the new prescription.
Can I purchase colored contact lenses if I don’t have a prescription?
No. All customers require a prescription for contact lenses as prescribed by an eyecare professional If you do not require vision correction and want to purchase colored contact lenses, a prescription is still required. Since contact lenses come in a variety of sizes, an eyecare professional must fit them to your eyes.
What if I don't see my contact lenses on this site?
Call us at 1-800-999-4758. There are hundreds of different brands of lenses. Only our most widely prescribed lenses are featured on this site.
Can I receive replacement lenses on an automatic basis?
Yes. As long as your prescription is current and valid. Our AutoShip Lens Replacement Program is a simple way to get fresh lenses routinely, without having to repeatedly place your order. Let us know how often you want your lenses sent (i.e. every three months). We will keep your prescription on file and debit your credit card with each shipment. You can stop the automatic replacement process anytime.
What are your shipping methods and charges?
USPS 1st Class Mail - FREE
? On orders of $50.00 or more.
? On orders of 4 or more boxes of contact lenses (any combination).
? All Autoship orders.
? APO and FPO available with this option.
? Anticipated delivery time 7 to 10 days after order is processed.
? Anticipated delivery time applies to in stock product only.
? Out of stock product may take longer. We will advise you via email of any anticipated delays.
USPS 1st Class Mail - $4.95
? On orders of less than $50.00.
? On orders of 3 boxes or less of contact lenses (any combination).
? APO and FPO available with this option.
? Anticipated delivery time 7 to 10 days after order is processed.
? Anticipated delivery time applies to in stock product only.
? Out of stock product may take longer. We will advise you via email of any anticipated delays.
USPS Priority Mail - $9.95
? APO and FPO available with this option.
? Anticipated delivery time 3 to 5 days after order is processed.
? Anticipated delivery time applies to in stock product only.
? Out of stock product may take longer. We will advise you via email of any anticipated delays.
UPS Express - $15.95
? Anticipated delivery 1 to 2 business days after the order is processed.
? Anticipated delivery time applies to in stock product only.
? Not recommended for out of stock product.
? Can not ship to a PO Box, APO or FPO.
What is your return policy?
We may honor returns for credit, exchange, or full refund as follows:
▪ Lenses may be returned for a full refund less shipping and handling costs up to 30 days from shipment in their unopened vials or boxes.
▪ The packing list must accompany the returned product with a note explaining why the product is being returned.
▪ There are no refunds or returns for any reason for colored (enhancement or opaque) contact lenses, including but not limited to customer damage to the lenses.
▪ Lenses may also be returned to any America's Best location. You will receive a full refund less shipping and handling costs.
Unfortunately we cannot be responsible for returned product lost in transit.
What if I receive a defective lens?
Return the lens to us with the original packaging and we will send you a replacement at no charge. Please be sure to include a note explaining why the lens is being returned.
Where do I send my returns?
Mail all products to:
bestcontacts.com - Returns
7255 Route 130
Pennsauken, NJ 08110
Click here for a return address label.
Is it safe to use my credit card online?
Yes. All online transactions at bestcontacts.com(SM) are handled with industry-standard secure server software (SSL) encryption.
The SSL encrypts (scrambles) all information you input before it is sent to us. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form, then decoded when it gets to us. Furthermore, all customer data we collect is protected against unauthorized access.
What is your privacy policy?
At America's Best, we respect our customers and understand that they are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. Our Privacy Policy, which can be accessed on our website, explains what we do with your information and what you can expect from us. If you have additional questions or would like further information on this topic, please feel free to contact us at websuggestions@twopair.com
on orders of:
- $50 or more
- Four+ boxes of contacts
- All autoship orders
to order contacts by phone
WELCOME
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Call 1-800-TWO-PAIR or click here to schedule an appointment online.
In some states eye exams performed by an Independent Doctor of Optometry.
